We want you to be completely satisfied with your purchase from our e-commerce website. However, if for any reason you are not satisfied, we offer the following refund policy:
- Returns: You may return any item within 7 days of the delivery date for a full refund of the purchase price, excluding shipping and handling charges. To initiate a return, please contact us through our website’s contact page and provide us with your order number and the reason for the return. We will provide you with instructions on how to return the item.
- Condition of the item: The returned item must be in its original condition, unused and undamaged, with all original tags and packaging intact. We reserve the right to refuse a refund if the item is not in its original condition or if it has been damaged by the customer.
- Refund: Once we receive the returned item, we will inspect it to ensure that it meets our return policy criteria. If approved, we will issue a refund to the original payment method within 7 business days. The refund will include the purchase price of the item, excluding shipping and handling charges.
- Exchanges: We do not offer exchanges at this time. If you wish to exchange an item, please return it and place a new order.
- Shipping: The customer is responsible for the cost of shipping the returned item to us. We recommend that you use a trackable shipping method to ensure that the item is returned to us safely. We do not refund shipping and handling charges for returned items.
- Damaged or defective items: If the item you received is damaged or defective, please contact us within 7 days of the delivery date. We will provide you with instructions on how to return the item and issue a full refund, including shipping and handling charges.
Please note that this refund policy applies only to purchases made through our e-commerce website. For purchases made through our retail partners, please refer to their respective refund policies.
If you have any questions or concerns about our refund policy, please reach out to us.